Returns & refunds
Last updated: 6 November 2026
30-day return window
You may return unused items within 30 days of delivery for a refund. Items must be in resalable condition: unused, undamaged, with tags and original packaging. This is in addition to, and does not replace, your statutory cancellation rights.
How to start a return
- Open My orders, find the order and choose "Request refund".
- Or contact us through the message center with your order number and the reason for the return.
- We reply within 2 business days with a return address and instructions. Do not ship items back before you receive them.
- Send the parcel with a tracked service and keep the receipt until the refund is issued.
Refund timing and method
Once the return arrives and passes inspection, we refund within 5 business days. If the order was paid through an online payment provider, the refund goes back to the original payment method; otherwise support will arrange a manual refund. Your bank or card issuer may take a further 3–10 business days to post the credit. Original shipping fees are refunded only when the item was faulty, damaged, or not what you ordered.
Return shipping costs
For change-of-mind returns, return shipping is paid by you. For faulty, damaged or incorrect items, we cover return shipping and refund the original shipping fee.
Items we cannot accept
Used or washed items, items damaged by misuse, and gift cards or digital codes. If an item is faulty, contact us first — do not send it back used.
Damaged or wrong item
Report it within 7 days of delivery with photos of the item and the packaging. We will replace it if stock allows, or refund in full including shipping.
Order cancellation
You can cancel before the order ships from My orders. Once a parcel is with the carrier, use the return process instead. Unpaid orders are cancelled automatically when the payment window expires and reserved stock is released.
Late or missing refunds
If 10 business days have passed since we confirmed the refund and you see nothing, contact us through the message center with your order number and we will trace it with the payment provider where applicable.