Terms of service

1. About these terms

These terms form the contract between you and the seller identified on the contact page ("we", "us") when you browse or buy from this storefront. By placing an order you confirm that you are at least 18 years old, or that you have the consent of a parent or guardian, and that the information you give us is accurate.

2. Orders and acceptance

An order is an offer to buy. A contract is formed when the order confirmation is shown and the order appears in your account, not when you click "Place order". We may decline or cancel an order before dispatch if the item is unavailable, the price was clearly wrong, we cannot verify payment, or we suspect fraud; in that case we cancel it, return any charge, and tell you why.

3. Prices, currency and taxes

Prices are shown in USD by default and can be displayed in other currencies using a reference exchange rate. The amount shown on the final checkout screen is the amount used for the order. Sales tax, VAT or GST is calculated for the destination country and shown before payment. Import duties and customs clearance fees levied at the border are not included and remain your responsibility unless the checkout states that duties are prepaid. While online payment is not enabled, checkout is a preview and no amount is charged.

4. Payment

When online payment is enabled, payment is taken by our payment provider. We never ask for card details by email or chat, and we never store full card numbers. This store currently does not collect card details; an order can be created in preview mode and remains unpaid until a payment channel is enabled. Orders may be cancelled automatically if payment is not completed within the payment window shown at checkout.

5. Delivery

Estimated delivery windows are stated on the shipping page. They are estimates, not guarantees. Risk passes to you on delivery; if a parcel arrives damaged, contact us within 7 days with photos so we can raise a carrier claim.

6. Returns and refunds

Returns are governed by our returns and refunds policy, which forms part of these terms. Nothing here limits statutory consumer rights in your country of residence.

7. Accounts

You are responsible for keeping your password confidential and for activity on your account. Tell us immediately if you suspect unauthorised access. We may suspend accounts used for abuse, scraping, or fraudulent chargebacks.

8. Acceptable use

Do not attempt to probe, scan, overload or bypass the security of this site, scrape it at a rate that degrades service, or use it to break the law. We may rate-limit or block traffic that does.

9. Our liability

We are liable for foreseeable loss caused by our breach of these terms, but not for indirect or consequential loss, lost profit, or loss caused by events outside our reasonable control. Nothing in these terms excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, or for fraud.

10. Intellectual property

Product photography, text and the Northstar Goods name and logo belong to us or our licensors. You may use them only to browse or share the store, not for commercial resale without permission.

11. Changes and governing law

We may update these terms; the version in force is the one published when you place your order. These terms are governed by the laws of the governing jurisdiction to be published before launch, and disputes may be brought in its courts, without affecting your right to bring proceedings in your country of residence.

12. Contact

Questions about these terms: contact us through the message center. Business details are on the contact page.